At Gudslip, our priority is your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy to ensure your peace of mind. Below we detail the terms and conditions of our return policy.

Return period

You have 30 days from the delivery date (or collection at a pickup point) to request a return.

What happens after the return period?

We do not accept returns on unwanted items after the deadlines indicated above (14 days).

Return conditions

To be eligible for a return:

- The product must be in perfect condition

- It must be unused and unopened

- It must be returned in its original packaging, including all components and accessories

If any element is missing (product, packaging, accessories, etc.), we will not be able to process the refund. In that case, we will offer to resend the product back to you, with shipping costs covered by the customer.

We reserve the right to reject any return that does not meet these conditions.

Defective or incorrect products

If you receive a defective or incorrect product, please contact us as soon as possible.

In these cases, Gudslip will cover the return or replacement.

Return process

To initiate a return, contact our support team at: hello@gudslip.com

We will provide you with the instructions to proceed.

Shipping costs

Returned items are your responsibility until they reach us. Make sure they are well packaged and not damaged along the way!

As the package is your responsibility until it reaches us back, please make sure you obtain proof of shipping in case you need to contact us later about your return.

We are not responsible for any products you send us in error.

- Return shipping costs are the responsibility of the customer

- Except in cases of defective or incorrect products, where Gudslip will assume the cost

Reimbursement

Once we receive and verify the status of the returned product, we will proceed to make the corresponding refund using the same payment method used for the purchase.

Refunds may take several business days to process, depending on the bank's policies.

Contact

For any additional questions or queries regarding our return policy, please do not hesitate to contact our customer service team.

This return policy is subject to changes and updates by Gudslip without prior notice, so it is recommended to review it periodically on our website to be aware of any modifications.