We are pleased to be able to ship to nearly every country in Europe. Ensuring that our products reach sutomers far and wide. There are a few exceptions. 

Even though we work hard to offer shipping coverage, we are now unable to send our items to some countries. This might be the result of a number of factors, including the scarcity of trustworthy couriers in certain areas, unstable geopolitical conditions, onerous customs laws, or goods that don't adhere to national specifications.

Please go to the checkout page and enter your mailing address to see whether we can ship to your country. If we are able to deliver to your area, our system will let you know. We sincerely apologize if you are unable to pick your country during the checkout procedure.

Since we send everything from Barcelona, Spain. Your location may affect how long it takes us to ship something. Your package should arrive between 1 to 7 business days for standard shipping. We will send you an approximate shipping duration for standard delivery once you place your purchase.

Of course! We are aware of how crucial parcel tracking is to you. You will receive an email notice with a tracking number as soon as your purchase ships. You can trace the status of your shipment using this tracking number, which also gives you real-time information on its position and anticipated arrival date.

Generally, orders submitted on our website are sent out within 24 and 48 business hours. Please be aware that weekends and federal holidays are not when we ship.

If the shipping of your order is delayed, it can be because of problems with address verification or other order-related problems. We sincerely ask that you get in touch with us right away if you haven't received a shipping confirmation email within the allotted period.

Don't worry, if you are absent at the time of delivery, the carrier will notify you by SMS, email or telephone so that you can arrange a new delivery. In addition, when the order leaves our warehouse you will receive an SMS with a tool that allows you to make modifications if you wish and track it at all times.

If you have any problem related to the shipment or delivery of your order, you can contact us at hello@gudslip.com and we will help you to make the delivery perfect.

When you pick up your delivery, if you see any damage or indications of tampering, we advise you to take the following actions:

Get in touch with us right now: Kindly report the issue as soon as you can to our customer service staff. Please let us know about any damage or other issues you are having with your purchase.

Start an investigation: We can help you contact your neighborhood courier or post office to begin an inquiry. This inquiry will assist in identifying the damage's source and a solution.

Give us all the details: When getting in touch with us, please send any pertinent pictures of the damaged item and the box along with a clear explanation of the issue. We will be able to evaluate the problem more quickly and efficiently with the aid of this documentation.

Timeframe for complaints: It's crucial to remember that you have seven business days from the date of delivery to file a complaint if an item is damaged. We might not be able to start an inquiry with our courier after this window of time.

Resolution and confirmation: We will verify your complaint within 24 hours of receiving it and any accompanying documentation. Please be advised that it might take up to 30 days for the inquiry process to conclude. We'll update you on our progress and endeavor to find a solution.

If you are unable to find any shipping options during the checkout process, it indicates that we do not currently offer delivery to your country. This may be due to various reasons, such as limited availability of reliable couriers in those regions, challenging geopolitical situations, high customs regulations, or products not meeting specific requirements imposed by certain countries.

To cancel your order, please contact us immediately at hello@gudslip.com. We kindly request that you reach out to us as soon as possible. If your order has not been processed or shipped at the time we receive your email, we will be able to cancel it for you.

However, please be aware that once the shipping process has begun, it may not be possible to cancel your order. We will make every effort to accommodate your request, but we cannot guarantee cancellation if your order is already in transit.

If you need to change your shipping address after placing an order, we recommend attempting to do so immediately on the order confirmation page. You can access this page through the confirmation email you received after completing your order. However, please be aware that we may not always be able to accommodate address changes as we may have already initiated the shipping process for your order.

If you require a shipping address change, we kindly ask you to send an email to order@arkofsweden.com as soon as possible. Our customer support team will review your request and do their best to assist you. However, please note that we cannot guarantee that the address change can be made, as it depends on the status of your order and whether it has already been shipped.

Yes, contact us at hello@gudslip.com with the number of your order you wish to return. We will contact you to let you know how to process the return.

Please note that in order to return an order, the period of 14 calendar days must not have passed and that we do not accept returns of opened, used or unused products or products that are not in their original packaging. Once your order has been received in our warehouse and its condition has been checked, the refund will be processed immediately with the same payment method used for the purchase. The refund will be visible within 2 to 5 working days.

In this case, you only assume the cost of returning the product to our warehouse.